Frequently Asked Questions
Everything you need to know about live call transfers, lead pricing, TCPA compliance, and CRM integrations.
What makes Voxentra Solutions leads and live transfers different from competitors?
Voxentra Solutions focuses exclusively on 100% real-time, non-shared, pre-screened prospects. Every lead or transfer includes verified TCPA 1-to-1 explicit consent certificates, rigorous 6-point pre-screening by US specialists, and custom buffer guarantees so you only pay for qualified conversations.
How do Live Call Transfers work?
Our telemarketing agents engage in-bound and outbound inquiries, verify that the consumer meets your exact geographic and demographic parameters, confirm their immediate buying intent, and perform a warm transfer directly to your phone system with an whisper notification introducing the caller.
How is TCPA and DNC compliance enforced?
Compliance is our foundational priority. All digital landers and telemarketing calls utilize strict 1-to-1 explicit consent forms, federal and state Do Not Call (DNC) list scrubbing, and real-time visual proof recording. Every delivered lead comes with an audit certificate token.
Can we integrate Voxentra leads directly into our CRM?
Yes! We support native 200ms REST API posting, Ping-Post endpoints, Webhooks, and direct integrations into Salesforce, HubSpot, Ringba, Convoso, Vicidial, TrackDrive, Close, and custom database endpoints.
What is your buffer policy for live call transfers?
We offer custom transfer buffer policies ranging from 60 seconds up to 120 seconds. If a caller drops off before the buffer time or fails to meet pre-agreed qualification parameters, the call is automatically credited or unbilled.
What is the minimum campaign order size?
For new client trial campaigns, minimum order quantities start at 50 Live Transfers or 100 Exclusive Leads. This allows you to thoroughly benchmark performance before scaling up daily volume caps.